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The Americans With Disabilities Amendment Act (“ADAAA”) became effective on January 1, 2009. We have been patiently awaiting federal regulations regarding the ADAAA, and the final, approved regulations were published in the Federal Register on March 25, 2011. Under the ADAAA, the definition of a disability did not change. However, Congress overturned several United States Supreme Court decisions it believed had interpreted the definition of “disability” too narrowly. The ADAAA greatly expanded the definition of a “disability” by expanding what is meant by “substantially limits” and what is considered a “major life activity.”
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How to Balance Customer Service and Risk Management
A hotel has a strict no-smoking policy and all guests sign a statement saying they will not smoke in guest rooms and that if they do, $200 will be charged to their credit card. (The additional charge of $200 is assessed because of the extra effort and chemicals involved in maintaining a smoke-free environment.) A guest of the luxury hotel checks out and his suite reeks of cigarette smoke, but the guest maintains he did not smoke in the room. This essentially becomes a case of the customer’s word against the company’s word.
When Your Employees Just Hate Each Other
A doctor-friend recently related a troubling situation he is facing at work. This year, his one-man practice hired a new receptionist and a new medical assistant to round out his small staff. Almost immediately, squabbles began to break out between the workers. In short order, all of them became critical of how the others perform their job and increasingly vocal, as well. Indeed, this past week the medical assistant launched into a tirade against the receptionist in front of patients, complete with profanity—a sweeping lack of professionalism! Between acute breakouts like this one, there is gossip, backstabbing, and ridicule. Needless to say, the doctor is at his wit’s end.
Take Control of Stress in the Workplace
If your work is so pleasant that you spend all weekend looking forward to Monday morning, you probably don’t have to read this. But if your job is a source of stress and tension—as it is for many people at least some of the time—you need to get control of the frustration before it turns you into a wreck. Here’s some advice for keeping stress at bay.
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